CTRLS – Third-Party Vendor Services
Orchestrated multi-vendor operations into one seamless, SLA-driven facility ecosystem.
About the Project
We partnered with CTRLS to streamline their vendor management, creating a unified system that ensures reliable facility services. Our approach simplified complex multi-vendor coordination while maintaining high service standards across all operations.
Defining the Obstacles
Aligning multiple vendors under strict SLAs.- Ensuring uninterrupted service during the transition process.
- Creating consistent processes across different service types.
- Maintaining clear communication between all parties.
How We Built the Answer
- Created a single-point vendor coordination and management system.
- Set up real-time performance monitoring and reporting protocols.
- Established smooth collaboration workflows between different technical teams.
- Trained all vendor staff to consistent service standards.
- Developed backup plans to ensure continuous service.
Time Taken : 20 Days
Outcome
Created an efficient, reliable facility management system that improved client satisfaction significantly. Service response improved while reducing costs through better coordination and streamlined operations.